Legal
Refund & Return Policy
When goods can be returned, what cannot be returned, how cancellations work, and how long a refund takes.
Last updated: 19 September 2026 · Applies to relesh.in and all orders placed with SATYENDRA ARUN JOG HUF (trading as RELESH).
1. The short version
If we send you the wrong item, a damaged item or a defective item, we will put it right at our cost. Goods ordered correctly and supplied correctly are generally not returnable, because they are supplied at trade prices and, in many cases, made or printed specifically for you. The detail is below.
2. Returns we accept
We will accept a return or arrange a replacement where:
- The wrong item was supplied - what arrived does not match the order confirmation.
- The item arrived damaged in transit - reported within 48 hours of delivery with photographs, and with the damage noted on the delivery challan at the time of receipt.
- The item is defective on arrival - a manufacturing defect found on first use, reported within 7 days of delivery.
- The consignment is short - fewer pieces than invoiced, reported within 48 hours of delivery.
In each case the item must be unused (except to the extent needed to discover the defect), in its original packaging, and returned with all accessories, manuals and documentation.
3. What cannot be returned
- Made-to-order and made-to-size items, including custom stainless fabrication.
- Custom-printed packaging and anything carrying your branding.
- Items imported or procured specifically against your order.
- Consumables, disposables, cleaning chemicals and any item where the seal or outer pack has been opened.
- Installed or commissioned equipment, once installation has begun.
- Items damaged after delivery through misuse, incorrect installation, unauthorised repair, or operation outside the manufacturer's stated conditions.
- Items returned without prior written authorisation from us.
- Any item reported after the timelines set out in section 2.
A change of mind, a change of menu, or an item that no longer fits the kitchen layout is not a ground for return.
4. How to raise a return
- Email [email protected] within the applicable window with your invoice number, the item, the quantity affected, a description of the issue, and clear photographs (and a short video for a functional fault).
- We will acknowledge within 2 working days and, where the claim is accepted, issue a written Return Authorisation with return instructions.
- Pack the item in its original packaging and hand it to the transporter we nominate, or ship it as instructed. Please write the Return Authorisation number on the outer pack.
- Once received and inspected - normally within 5 working days of arrival at our end or at the manufacturer's service centre - we will confirm the outcome.
Goods sent back without a Return Authorisation may be refused at our gate and returned to you at your cost.
5. Who pays return freight
| Situation | Return freight |
|---|---|
| Wrong item supplied by us | RELESH |
| Damaged in transit, properly reported | RELESH |
| Manufacturing defect on arrival | RELESH |
| Short supply | RELESH - we send the balance |
| Return accepted as a goodwill exception | Customer, plus a restocking charge of up to 20% |
6. Replacement or refund
Where a claim is accepted, our first remedy is a replacement or a repair. A refund is issued where a replacement is not available within a reasonable time, or where you and we agree that a refund is the better outcome.
7. Cancellations
- Before dispatch, stocked items - cancel in writing and we refund in full, less any bank or payment-gateway charges already incurred.
- Before dispatch, made-to-order items where production has started - the advance is non-refundable to the extent of material and labour already committed. We will show you the working.
- Custom-printed packaging after artwork approval - non-cancellable and non-refundable.
- After dispatch - the order cannot be cancelled. If the consignment is refused at delivery, onward and return freight and any restocking charge are payable by you.
We may cancel an order and refund you in full where an item becomes unavailable, where a pricing or specification error is discovered, or where an event outside our control makes supply impossible.
8. Refund timelines
Approved refunds are initiated within 7 working days of approval and are made to the original payment method or to the bank account from which payment was received. Depending on your bank, the credit typically appears within 5 to 10 working days of initiation. We will share the transaction reference once the refund is processed.
Refunds are made in Indian Rupees. Applicable GST is refunded along with the goods value, in accordance with a credit note issued under GST law. Freight already incurred and any bank or gateway charges are not refundable unless the return was our fault.
9. Warranty claims after the return window
A fault appearing after the 7-day defect-on-arrival window is handled as a warranty claim rather than a return. Manufacturer warranty terms, and what they exclude, are set out in section 10 of our Terms & Conditions. Write to us with the invoice number and a description of the fault and we will coordinate service with the manufacturer.
10. Questions
If you are unsure whether something is returnable, ask before you ship it back. We would rather sort it out on a phone call than have goods sitting at a transport office.
Contact us about this policy
Questions, requests or complaints relating to this policy can be sent to us at:
SATYENDRA ARUN JOG HUF (trading as RELESH)
504, 5th Floor, H Splendr, 56 Road, Kharghar,
Navi Mumbai, District Raigad, Maharashtra 410210, India
Email: [email protected]
Website: relesh.in