Legal
Shipping Policy
How we dispatch, what delivery costs, how long it takes, and what to do when the consignment arrives.
Last updated: 19 September 2026 · Applies to relesh.in and all orders placed with SATYENDRA ARUN JOG HUF (trading as RELESH).
1. Where we deliver
RELESH delivers across India. We handle direct delivery in Navi Mumbai, Mumbai, Thane, Panvel and the wider Raigad and Pune belt using our own arrangements. Elsewhere in India, consignments move through established surface transport and courier partners.
We do not currently ship outside India.
2. Dispatch timelines
Dispatch starts once your order is confirmed and the agreed payment has been received. Indicative timelines:
| Item type | Typical dispatch window |
|---|---|
| Stocked items - utensils, tableware, consumables, small tools | 2 to 4 working days |
| Standard equipment - fryers, griddles, mixers, chafers | 5 to 10 working days |
| Made-to-size stainless fabrication - tables, sinks, hoods, racks | 10 to 18 working days |
| Custom-printed packaging | 10 to 14 working days from artwork approval |
| Imported or indent items | Confirmed case by case in the quotation |
These are estimates, not guarantees. The binding timeline for your order is the one written into your order confirmation. If a delay occurs, we will tell you as soon as we know and give you a revised date.
3. Transit time
After dispatch, typical transit is 1 to 2 days within Mumbai and Navi Mumbai, 2 to 4 days elsewhere in Maharashtra, and 4 to 8 days to other states. Remote locations, hill regions and the North East can take longer. Transit time is controlled by the transporter, not by us.
4. Freight charges
- Freight is quoted separately unless your quotation expressly says "freight included" or "delivered".
- Charges depend on weight, volume, distance and whether the consignment needs special handling.
- Large equipment often moves on a "to pay" basis, where you settle freight with the transporter at the destination. Where this applies, it is stated in the quotation.
- Local delivery within Navi Mumbai and Mumbai may be free above an order value that we will confirm when quoting.
5. Unloading, lifting and installation
Unless your order says otherwise, our responsibility ends at delivery to the ground floor at your address. Unloading labour, lifting to an upper floor, crane or hoist hire, and removal of doors or windows to admit large equipment are your responsibility and at your cost.
Installation and commissioning are available for most equipment and are quoted separately. Site readiness - electrical points of the correct rating, gas lines, water inlet and drainage, and adequate ventilation - must be complete before the technician arrives. A wasted visit because the site was not ready may be chargeable.
6. Delivery address and access
Please give a complete address with a landmark, a PIN code and a contact number that will be answered on the delivery day. Ensure the site is accessible to the vehicle size the consignment requires. We are not responsible for delays, re-delivery charges or demurrage caused by an incorrect address, an unreachable contact, refused delivery, or restricted site access.
The delivery address cannot be changed once the consignment has been dispatched.
7. Tracking
On dispatch we will email you the invoice, the transporter's name and the lorry receipt or consignment number so you can track the shipment with the carrier. For questions about a consignment in transit, write to [email protected] with your invoice number.
8. When the consignment arrives
This is the important part, so please brief whoever receives the goods:
- Check the packaging before signing. If a carton is torn, crushed, wet or opened, note it on the transporter's delivery challan before you sign.
- Count the packages against the invoice and the lorry receipt.
- Photograph any damaged packaging, and the damaged item, before it is moved.
- Report to us within 48 hours of delivery at [email protected], with photographs and your invoice number.
A clean, unqualified signature on the delivery challan is treated by transporters as confirmation that the consignment arrived in good condition. Once that is given, transit-damage claims are generally rejected by the carrier and we are unable to pass them on.
9. Partial deliveries
Where an order includes items with different lead times, we may dispatch in parts so that the ready items reach you sooner. Where this results in additional freight, we will tell you before dispatch and agree how it is to be handled.
10. Delays outside our control
Transport strikes, weather events, regional restrictions, festival-season backlogs, road closures and e-way bill or checkpost holds can delay a consignment. We will keep you informed and follow up with the carrier, but we cannot accept liability for losses arising from delays caused by such events.
Contact us about this policy
Questions, requests or complaints relating to this policy can be sent to us at:
SATYENDRA ARUN JOG HUF (trading as RELESH)
504, 5th Floor, H Splendr, 56 Road, Kharghar,
Navi Mumbai, District Raigad, Maharashtra 410210, India
Email: [email protected]
Website: relesh.in